35 bd Privacy Policy
Here is a full explanation of how important your personal information is to us, and how we collect, use, and keep it secure.
35 bd ("we", "our", "platform") provides a trusted online gaming and betting service for Bangladeshi users. We recognise that your personal information is a valuable asset and that protecting it is our responsibility.
This privacy policy explains what information 35 bd collects, the purposes for which it is used, the circumstances under which it may be shared with third parties, and what control you have over your own data. By using 35 bd's services, you are considered to have accepted the terms of this policy.
This policy should be read alongside our Terms and Conditions, as both documents together define the relationship between you and us.
Data Collection — What We Collect
35 bd collects user information at various stages. This collection comes from three main sources: (1) information you provide directly, (2) data generated automatically while you use our platform, and (3) information received through legitimate third parties.
1.1 Registration and Account Information
When you open an account, the information you provide includes:
- Full name and date of birth (for age verification — users must be 21 or older to use the service)
- Mobile number and email address
- Bangladeshi National ID number or passport number (for identity verification)
- Preferred payment method (bKash, Nagad, Rocket, Upay, or bank details)
- Username and password
1.2 Financial Transaction Information
The following information is collected to process deposits and withdrawals:
- Mobile banking account number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction amount and time
- Transaction reference number
1.3 Automatically Collected Information
Certain information is recorded automatically when you access the platform:
- Device type, operating system, and browser information
- IP address and connection duration
- Cookie and session data
- Browsing patterns on the platform and game history
- Login time and logout time
Data Use and Purpose
35 bd uses collected information only for specific and legitimate purposes. We never misuse data or use it beyond the purpose for which it was collected.
2.1 Service Operation and Improvement
- Account creation and management
- Processing deposits and withdrawals
- Managing game sessions and storing betting history
- Providing bonuses and promotional offers
- Determining VIP membership level and calculating cashback
- Improving platform performance
2.2 Identity and Age Verification
Identity verification is carried out to enforce the 21+ age requirement and to prevent the same person from opening multiple accounts. This is part of our responsible gaming commitment.
2.3 Security and Fraud Prevention
- Detecting unauthorised access and account hacking
- Preventing financial fraud and money laundering
- Monitoring and investigating suspicious activity
- Assisting law enforcement agencies when required
2.4 Customer Support
Our team has access to the necessary information to resolve your issues through 24/7 live chat and email support. Support conversations may be recorded to maintain service quality.
2.5 Communication and Notifications
- SMS and email notifications related to transactions
- Security alerts (password changes, logins from new devices)
- Information about new promotions and offers (with your consent)
- Platform update and policy change notifications
Sharing Information with Third Parties
35 bd does not sell or rent your personal information to anyone for commercial purposes under any circumstances. However, information may be shared with trusted partners in certain situations.
3.1 Payment Processors
Necessary financial information is shared with payment partners — bKash, Nagad, Rocket, Upay, and various banks — to complete transactions. These organisations have their own privacy policies.
3.2 Game Software Providers
Functional data is shared with licensed software providers such as Pragmatic Play, Evolution, JILI, and Spribe to operate games. Personally identifiable information is kept to a minimum in such cases.
3.3 Legal Obligations
Under Bangladeshi law, required information may be provided in response to a court order or a lawful request from a law enforcement agency. In such cases, 35 bd will endeavour to notify you as far as legally permitted.
3.4 Corporate Restructuring
In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. Users will be informed in advance in such cases.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 35 bd website and app. These are necessary to improve the user experience and ensure the platform functions correctly.
4.1 Types of Cookies and Their Purpose
- Essential cookies: Maintaining login sessions and storing security tokens — these cannot be disabled, as the platform requires them to operate.
- Functional cookies: Remembering language and theme preferences, and the last game section visited.
- Analytics cookies: Understanding which pages are used most and using that to improve the platform.
- Marketing cookies: Showing relevant offers based on your preferences — you have the option to turn these off.
4.2 Cookie Controls
You can delete or disable non-essential cookies at any time through your browser settings. Note that disabling cookies entirely may limit some features of the platform.
Data Security Measures
35 bd follows industry-standard technologies and practices to keep your data secure. Data security is central to our infrastructure.
5.1 Technical Security
- SSL (Secure Socket Layer) encryption on all data transmissions
- AES-256 encryption for stored data
- Two-factor verification (OTP) feature
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
5.2 Organisational Security
- Data access restricted to authorised staff only
- Staff training and confidentiality agreements
- Logging and monitoring of data access
- Regular backups and disaster recovery planning
5.3 Response to Data Breaches
If a data breach occurs, 35 bd will promptly notify affected users and take the necessary steps to minimise harm. We handle such situations with full transparency.
Data Retention Period
35 bd does not retain any information longer than necessary. Retention periods depend on the type and purpose of the data.
6.1 Data for Active Accounts
All account information, transaction history, and game records are retained for as long as your account is active. This is necessary for you to receive the service and to resolve any disputes.
6.2 After Account Closure
Even after an account is closed, certain information may be retained for a set period for legal, financial, or regulatory reasons. Once that period ends, the data is securely deleted or anonymised.
6.3 Marketing Data
If you withdraw consent for promotional communications, the relevant data will no longer be used for marketing purposes, though information needed for account management will be retained.
Your Rights and Controls
35 bd aims to give users maximum control over their own data. Your rights are described below.
7.1 Right to Access Your Data
You may request to view the information stored in your account at any time. Submit this request through the 35 bd support team and it will be fulfilled within a reasonable time.
7.2 Right to Correct Your Data
If any information in your account is incorrect or outdated, you may request a correction. Keeping your information accurate also helps improve the quality of service you receive.
7.3 Right to Delete Your Data
In some cases, you may request that your data be deleted. However, some information may be required to be retained for legal, financial, or security reasons. 35 bd makes decisions by balancing both considerations.
7.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or SMS messages, you may withdraw your consent at any time. This can be done through your account settings or via the support team. Transaction-related notifications are not covered by this opt-out.
7.5 Responsible Gaming Tools
35 bd provides various features to help you monitor and manage your gaming activity. Visit the Responsible Gaming section for details on deposit limits, temporary breaks, and self-exclusion.
Protection of Minors
35 bd's services are for adults aged 21 and over only. We do not collect information from minors or grant them membership under any circumstances. Age verification is mandatory at registration, and supporting documents may be requested.
If it is found that a minor's information has been collected unintentionally, that account is immediately closed and the data deleted. Parents or guardians with concerns may contact the support team.
Changes to the Privacy Policy
35 bd reserves the right to update this privacy policy in line with changes to our services, technology, or legal requirements. Registered users will be informed of significant changes by email or platform notification.
Continued use of the platform after any changes is considered acceptance of the revised policy. If you have questions about any changes, please contact the support team. Answers to common privacy questions can also be found in our FAQ section.
Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact us directly. The 35 bd support team is available in both Bengali and English.
To learn more about 35 bd, visit our About Us page, where you will find details about the platform's values and services.